Cancellation and Refund

At Purrustic, we prioritize your satisfaction with every purchase. If you need to cancel an order, return a product, or request a refund, please review our policy guidelines below.

Cancellation Policy:

Cancellation Requests:
If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, orders that have already been processed or shipped may not be eligible for cancellation.

Cancellation Deadline:
Cancellation requests must be submitted within 24 hours of placing your order to be considered for a full refund. After this period, the order may have already been processed for shipping.

Returns and Exchanges:

Eligibility:
We accept returns and exchanges for unused and unopened products within 3 days of receipt. To initiate a return or exchange, please contact our customer service team to request a Return Authorization (RA) number and further instructions.

Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and insuring the package, as we cannot guarantee receipt of returned items.

Product Condition:
Returned products must be in their original packaging and condition, with all tags and labels intact. We reserve the right to reject returns that do not meet these criteria or are not accompanied by a valid RA number.

Refunds:
Refunds will be issued to the original form of payment within 7 business days of receiving and inspecting the returned items. Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.

Refund Policy:

Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to expedite the resolution process.

Incorrect Orders:
If you receive an incorrect order or missing items, please notify us within [number] days of receipt, and we will rectify the error at no additional cost to you.

Refund Processing Time:
Refunds are typically processed within 7 business days of approval. Please allow additional time for the refund to appear on your credit card statement, depending on your financial institution.

 

Contact Us:

If you have any questions or concerns about our cancellation, returns, and refund policy, please contact our customer service team at purrustic@gmail.com. We are here to assist you and ensure that your shopping experience with Purrustic Lifesciences is satisfactory.

Thank you for choosing Purrustic for your wellness needs.