Shipping Policy
At Purrustic, we aim to provide a seamless and efficient shipping experience for our customers worldwide. Please review the following shipping policy to understand how we process and deliver your orders.
### Order Processing:
**Order Confirmation:**
Once you place an order through our website, you will receive an order confirmation email containing details of your purchase. Please review this confirmation to ensure accuracy and notify us immediately if there are any discrepancies.
**Processing Time:**
Orders are typically processed and dispatched within 3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.
### Shipping Methods and Delivery Times:
**Shipping Options:**
We offer a range of shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times and costs.
**Delivery Times:**
Delivery times vary depending on your location, selected shipping method, and any unforeseen delays caused by customs clearance or courier services. While we strive to deliver your order within the estimated 3-5 days timeframe, please note that delivery times are not guaranteed and may be subject to change.
### International Shipping:
**Customs and Duties:**
International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for information on applicable duties and taxes.
**Restricted Items:**
Certain products may be restricted or prohibited for importation into certain countries. It is your responsibility to ensure that the items you are ordering comply with the laws and regulations of your country.
### Order Tracking:
**Tracking Information:**
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please use this tracking information to monitor the status of your delivery.
**Tracking Updates:**
Please note that tracking updates may take some time to appear after your order has been shipped. If you have any concerns about the status of your delivery, please contact our customer service team for assistance.
### Shipping Costs:
**Calculation:**
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. The shipping cost will be displayed at checkout before you complete your purchase.
**Free Shipping:**
We may offer free shipping promotions from time to time. To qualify for free shipping, your order must meet the specified minimum purchase amount, and the promotion must be valid at the time of purchase.
### Returns and Exchanges:
Please refer to our Returns and Refunds Policy for information on returns and exchanges.
### Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer service team at purrustic@gmail.com. We are here to help ensure that your shopping experience with Purrustic is enjoyable and hassle-free.
Thank you for choosing Purrustic for your wellness needs.
### Order Processing:
**Order Confirmation:**
Once you place an order through our website, you will receive an order confirmation email containing details of your purchase. Please review this confirmation to ensure accuracy and notify us immediately if there are any discrepancies.
**Processing Time:**
Orders are typically processed and dispatched within 3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.
### Shipping Methods and Delivery Times:
**Shipping Options:**
We offer a range of shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times and costs.
**Delivery Times:**
Delivery times vary depending on your location, selected shipping method, and any unforeseen delays caused by customs clearance or courier services. While we strive to deliver your order within the estimated 3-5 days timeframe, please note that delivery times are not guaranteed and may be subject to change.
### International Shipping:
**Customs and Duties:**
International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for information on applicable duties and taxes.
**Restricted Items:**
Certain products may be restricted or prohibited for importation into certain countries. It is your responsibility to ensure that the items you are ordering comply with the laws and regulations of your country.
### Order Tracking:
**Tracking Information:**
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please use this tracking information to monitor the status of your delivery.
**Tracking Updates:**
Please note that tracking updates may take some time to appear after your order has been shipped. If you have any concerns about the status of your delivery, please contact our customer service team for assistance.
### Shipping Costs:
**Calculation:**
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. The shipping cost will be displayed at checkout before you complete your purchase.
**Free Shipping:**
We may offer free shipping promotions from time to time. To qualify for free shipping, your order must meet the specified minimum purchase amount, and the promotion must be valid at the time of purchase.
### Returns and Exchanges:
Please refer to our Returns and Refunds Policy for information on returns and exchanges.
### Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer service team at purrustic@gmail.com. We are here to help ensure that your shopping experience with Purrustic is enjoyable and hassle-free.
Thank you for choosing Purrustic for your wellness needs.